Airports and airlines are investing significantly in technology,
reaching US$10.8 billion for airports and US$34.5 billion for airlines
in 2023, as per SITA's latest report.
With over two-thirds of Chief Information Officers (CIOs) expecting
growth into 2024, the focus is on a tech-driven future for travel. Key
priorities include a tech-enhanced passenger journey, data-driven
operational efficiencies, and green solutions for energy optimisation.
Improvements in passenger experiences are evident, with more than
half of airlines implementing IT for streamlined check-in, bag tagging,
and boarding in 2023. Biometrics is increasingly used to ease
congestion, with 70% of airlines expecting biometric ID management by
2026.
CIOs are now emphasising operational enhancements through investments
in business intelligence, artificial intelligence, and data sharing.
Sustainability is a significant concern, with over 90% of airlines
planning IT solutions for more efficient flight operations by 2026. As
the industry targets net-zero CO2 emissions by 2050, digital tools are
employed to monitor and cut energy consumption and emissions.