Passengers will soon be able to check-in and drop their bags at Kuala
Lumpur’s city centre train station prior to taking the KLIA Ekspres
train to the airport.
This follows an agreement between Express Rail Link and aviation
technology provider SITA to equip ERL with Check-In Kiosks and Self Bag
Drop services at KL City Air Terminal in KL Sentral.
Sumesh Patel, president, Asia Pacific, SITA added, “The future of
travel will be intermodal, and we’re excited to help join the dots
between air and rail services via this partnership with ERL.
“Whatever the form of travel, there’s the need for safe, automated,
smarter, and more efficient journeys. Across the travel industry we face
similar issues and there is a need to tackle these together through
common and shared approaches — be that for air travel, cruises,
railways, or events.”
ERL reopened the KL in-town check-in facility in September with
Malaysia Airlines being the first to restart the check-in services.
The new facilities are expected to be installed and operational by Q2 2024.
The self-check-in and self-bag drop process will allow passengers to
tag and drop off their bags within 30 seconds. Three conventional manned
check-in counters will be maintained for those who still need staff
assistance.
SITA said the agreement “marks a new era of connected and intermodal
travel where passengers can benefit from joined-up services that reduce
hassle and improve the travel experience”.