SINGAPORE – Avis Singapore and Budget Singapore have launched safety initiatives to reassure customers of the highest standards of safety and cleanliness when they rent a car with them.
The ‘Avis Safety Pledge’ and ‘Budget Worry-Free Promise’ protocols will be implemented in all Avis Singapore and Budget Singapore’s rental stations, as the country eases its Circuit Breaker measures.
“Car rental is currently in a unique position as it can provide a private travel solution, a safer alternative to some other transport modes where the customer can control their own environment. There is nothing more important than the health and safety of our customers and employees, and we are doing everything we can to keep everyone safe and our vehicles clean,” said Tom Mooney, managing director, Pacific, Avis Budget Group.
Enhanced cleaning protocols include a thorough clean to all vehicles before rental, with special attention paid to high touch point surfaces including the steering wheel, dashboard and door handles.
Social distancing measures will also be practised at rental stations, with employees donning supplied gloves and masks and using counter shields.
Customers can choose to receive their rented, clean cars at preferred locations, and use the key drop system while returning their vehicles, with no physical interaction required. Avis customers signed up with the free to join loyalty scheme Avis Preferred can also benefit from having paperwork prepared ahead of time for swift collection of their vehicles.
In addition, Avis and Budget have also made all direct rental bookings more flexible.
Customers who booked directly with Avis and Budget are able to modify or cancel any reservation made for rentals starting before September 1, 2020 without any additional fee. Furthermore, if customers chose to cancel their reservation before the booking start date, Avis and Budget will arrange for a full refund. More information on the Covid-19 policies can be found on the Avis and Budget websites.